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Privacy Policy

ModelCo Pty Ltd ACN 149 534 181 (“ModelCo”) takes your privacy seriously because we know that you do. This Privacy Policy (“Policy”) describes how we collect and use personal information. This Policy does not apply to the practices of companies that we do not own or control, to persons we do not employ, or to websites we do not own or operate.


We may collect personal information in a number of ways: when you use our website (site) and sign up to our newsletter M-Collective, create an account, buy our products or complete the contact form; when you interact with us by e.g. ringing us with an enquiry about our products, entering a competition we are running, sending us an email or making a complaint; in the course of our business relationship with customers, contractors, suppliers and other business contacts e.g. if you are selling us products or you are engaged to run a competition or an event for us; via social media sites such as Twitter, Facebook, Pinterest, Instagram and Linked In; about contractors who perform services for us. This might include remuneration details, emergency contact details, memberships of professional organisations, financial and banking information, tax file number and so on. If you have provided us with contacts details for another person (e.g. an emergency contact), you must ensure that they have consented to this disclosure; about individuals seeking employment with us. If you apply for a job with us we may collect certain information from you or a recruitment consultant, your previous employers, universities and others who may be able to provide information to us to assist us in our decision on whether or not to make you an offer of employment. This information will include your name, contact details, information about your working history, other relevant records and background checks.. If you have provided us with contacts details for a referee or another person (e.g. an emergency contact), you must ensure that they have consented to this disclosure. Unless we employ you we will not keep your personal information; otherwise with your consent.

Typically the information we collect may include your name, email or other address, telephone numbers, credit card details (if you are making a purchase with us directly), your internet handle or username and your date of birth. If you make a payment through our website we do not collect your payment details. These are directed straight to the merchant (e.g. eWay or PayPal).

If you do not provide the information we require, we may not be able to provide you with our products or services, pay your accounts, consider your job application or otherwise deal with you in the way you expect.We collect and use personal information so that we can: communicate with you; deal with your enquiry or complaint; provide you with newsletters and information about products and services; invite you to events or to enter a competition; provide you our products and services; develop new products; profile the type of people accessing our site; analyse your use of our site; administer any contract we may have with you; do other things that are related to your interactions with us and to facilitate our business operations e.g. invoicing, account management, recruitment, managing personnel.

If you receive any promotional material from us and you do not wish to receive this any longer, you may remove your name from our list by contacting us on and asking to be removed from the mailing list or by using the unsubscribe facility provided.


We use “cookies” on our site. A cookie is a small text file that a website stores on your computer to identify you so you can avoid re-entering your user ID. Like many other sites, ours uses cookies to enable our systems to recognise your browser and to navigate the site more easily. For all visitors to our site, we use cookies to collect clickstream data, including: the Internet protocol (IP) address used to connect your computer to the Internet; computer and connection information such as browser type and version, operating system, and platform; the Uniform Resource Locator (URL) from which you linked to the site; and possibly, certain other web protocol header information.


ModelCo does not sell personal information to others. ModelCo may, however, share or disclose information you provide us to other companies and people under the following circumstances or where permitted or required by law:

Agents and Service Providers
We may from time to time employ or contract with other companies and individuals to perform functions on our behalf e.g. running an event or competition, mailouts. They only have access to such personal information as is needed to perform their functions, and may not use any of this information for other purposes.

Business Transfers
As we continue to develop our business, we might sell or buy assets. In such transactions, the personal information we hold is one of the transferred business assets.


Our site may contain links to other websites operated by third parties. The privacy policies at these other sites may be different from this Policy. Those websites’ privacy policies will govern the use of information you provide to them. You should review the privacy policy and terms and conditions of use of those websites when you visit them. We are not responsible for the content or operation of those websites or for any products, services or information contained in them or offered by them.


We place a high priority on the security of personal information. We take reasonable steps to protect this information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Our site is secured by QuickSSL this utilizes128-bit SSL certificates thereby offering a very high level of encryption for security. This means you can rest assured that communications between your browser and our site’s web servers are private and secure. However, as the transmission of data over the internet is not totally secure, we cannot guarantee the security of your data during transmission.

If you have access to parts of our website that are protected by a password, your personal information may be accessible by any person that has your password. You must ensure that your password is kept secret and not disclosed to anyone else. We are not responsible for any loss or damage that you suffer by any unauthorised access to your personal information that has been caused or contributed to by you disclosing, or being careless with, your password.
All personal information held by us is kept on a secure server and protected by firewall security systems. We may also hold your personal information in hard copy files which are only accessible by our personnel.
When you communicate with us through social media services, the social network provider and it partners may collect and hold your personal information overseas.


If you want to know what personal information we hold about you, you can request access to your record. If you think that your personal information is inaccurate, you should let us know and we will take such steps as are reasonable in the circumstances to correct the information to ensure that, having regard to the purpose for which it is held, it is accurate, complete, up-to-date, relevant and not misleading.


If you want access to your record, have any questions or concerns about this Policy or a privacy complaint , please e-mail us at If you make a complaint we will respond in a reasonable time. We may review and update this policy from time to time. Any updated version will be posted on our site. We recommend you check the site occasionally for updates.

Version as at May 2014